We are in the process of developing a focused VIP list of loyal customers. Head Office hold a central database of all VIP details, and from there we send mail outs inviting these special customers to New Collection launches, seasonal sale previews, PR events and Personal Shopping evenings.

By targeting these core customers, we hope to encourage them to return time and time again. We have introduced Personal Shopping events for concessions, where our VIP customers can view new collections in comfort. Our fashion teams work incredibly hard to maintain that special relationship with each customer.

• We offer a personal one to one service.
• Fenn Wright Manson participate in makeovers with a beauty house with special offers and complimentary gifts highlighting the current season trends.