(Nothing under these terms and conditions affects your statutory rights)

This site (the "Site") is owned and operated by Fenn, Wright & Manson Limited ("Fenn Wright Manson"), a company registered in England with company number 01273590. Fenn Wright Manson's registered office is at 4th Floor, Moray House, 23/31 Great Titchfield Street, London, W1P 7FD. Our VAT number is 234929842.

These terms and conditions together with the documents referred to in them apply to your use of the Site at www.fennwrightmanson.com and any resulting purchases that you may make through our Site or mail order service.

By using the Site you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use this Site.

We reserve the right to change these terms and conditions at any time and any such change will be effective to all new orders once included in the text of these terms and conditions and published on the Site. Any such changes will, in addition to being published on the Site, be notified to you by email, where appropriate.

If you have any questions about any aspect of the Site please contact mailorder@fennwrightmanson.com.

Good Housekeeping Discount Terms and Conditions

Offer is valid from 2 September until 4 October 2010. Offer applies to Fenn Wright Manson branded full-price items only in store or online. Not valid for cash exchange. Cash value £0.00. Voucher can only be used once in store and must be handed in on redemption. Not valid in conjunction with any other offer, discount or promotion. UK only.

Part 1 - Terms and Conditions of Use of the Site

1. Copyright and trademarks

1.1 All Site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Site are the copyright of Fenn Wright Manson and its affiliates or their content and technology providers. All rights are reserved.

1.2 Permission is granted to electronically copy and print in hard copy portions of the Site for the sole purpose of placing an order with us or using the Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without our prior written permission, is strictly prohibited.

1.3 All brand names, product names and titles used in the Site are trade marks or trade names of Fenn Wright Manson or our suppliers. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders' rights.

2. Availability of and Changes to the Site

2.1 We try to ensure that the Site operates properly at all times, but we make no warranties as to the availability or accessibility of the Site.

2.2 We aim to update the Site regularly, and may change the Site content from time to time. If the need arises we may suspend access to the Site, or close it indefinitely. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

3. Linked sites

We are not responsible for the content of any off-site pages or other sites linked to the Site nor have we reviewed any such site. If you link to any off-site pages or other sites without our prior written permission, such action will be at your own risk. We cannot be held responsible for the contents of any web site which is electronically linked to the Site and is not maintained by us.

4. Privacy policy

At Fenn Wright Manson we are committed to protecting your privacy and we comply with the data protection laws applicable to the UK. We use the information collected from you to deliver a more personalised shopping experience and process any orders that you place with us. Please see our privacy policy for further details.

5. Newsletter

If you wish to subscribe to our newsletter, we ask for contact information such as name, email address and delivery address. You must ensure that on registration the personal information which you are required to provide is true, accurate, current and complete in all respects; and if any of your details change you must notify us at your earliest convenience either through updating your details in 'my account' or by contacting customer services.

Part 2 - Terms and Conditions of Sale

1. Sale and Purchase

1.1 We will sell and you will purchase goods subject to our terms and conditions of sale set out below. The contract in respect of the goods supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order by us via our Site or mail order service does not constitute acceptance of an order.

1.2 Fenn Wright Manson is a retailer and we do not provide goods for resale. We reserve the right to investigate and cancel any orders that we believe are for this purpose.

1.3 We may restrict the maximum quantity of an item that can be ordered per customer. Any attempt to breach these restrictions may result in the suspension of your account.

1.4 All goods ordered are subject to availability.

1.5 The goods and promotions that are offered on our Site may not be available in-store, and vice-versa.

1.6 If we send you any emails, please note that your computer settings may affect your ability to receive our emails.

2. Order

2.1 You may place orders either (i) using the online process for ordering goods via the site; or (ii) by calling our mail order customer services by telephone on 01753 854 856.

2.2 When you place an order with us, we need to obtain various details from you so that we can process your order. You must ensure that the details which you provide each time you place an order are correct and complete.

2.3 Once you have placed an order to purchase goods from the Site we will send you an e-mail confirming receipt of your order and the details of your order.

2.4 Your order is an offer to purchase goods from us, which is accepted by us when we despatch to you the goods ordered. We will send you an email when we are dispatching the goods. Each separate supply of goods shall constitute a separate contract between us subject to these terms.

3. Price

3.1 All prices are quoted in both pounds Sterling and Euros and are inclusive of VAT unless otherwise specified.

3.2 Unless otherwise stated all item prices are exclusive of delivery and packaging, which will be charged in addition to the price of the goods. Details of our delivery charges our found in our Frequently Asked Questions

3.3 Prices are correct at the time of order only and relate to orders placed via the Site and mail order purchases only. All orders for goods are subject to availability and we reserve the right to refuse to supply any particular person.

4. Payment via Mail Order

4.1 Fenn Wright Manson will charge your payment card when you place your order or when we arrange for the return of any unwanted goods in accordance with the Returns Procedure [insert hyperlink]. To ensure there are sufficient funds to pay for your order your bank reserves the required amount in your account. This is common practice amongst mail order retailers.

4.2 The value of the reserved funds will not be available to spend on your card for the duration of the reservation and will therefore affect your available funds. In normal circumstances the reserved amount will be paid to us when your order is despatched.

4.3 If your order request is unsuccessful we advise your bank to release any reserved funds. Unfortunately not all banks currently have the ability to process this cancellation, so any reservations will naturally expire (usually within 4-5 days), and the funds will be made available for you to spend.

4.4 Your order will not fail if your reservation expires before despatch but it may mean that we have to contact you for an alternative form of payment.

4.5 Payment must be made in pounds Sterling only by major credit or debit cards as listed: Maestro, Electron, Solo, Visa, Delta, Master Card, Diners and American Express.

5. Payment via Orders submitted via the Site

5.1 Payment is made via World Pay or PayPal who is responsible for processing your payment when you submit your order. Once your payment details have been verified and stock availability checked, an email confirming receipt of your order will be sent to you.

6. Description

6.1 The information on the Site is intended to be accurate and correct at all times. However, if an error in that information occurs, we will try to resolve it as soon as reasonably possible and will therefore not be liable to you for any such errors. If you believe that your order has been affected by an error in the information provided on the Site, please contact us as soon as possible.

6.2 When placing an order as a result of viewing images on the Site you should be aware that:

6.3 Whilst we have tried to make sure that the colours of the goods displayed on the Site are as close as possible to the colours of the goods themselves, we cannot guarantee an exact colour match. Colours will vary due to a variety of factors including but not limited to screen settings and resolution; and

6.4 All sizes and measurements detailed on the Site are approximate.

7. Passing of Property

We will retain the property in the goods until full payment has been made by you and has been received by us.

8. Passing of Risk

The risk in the goods will pass to you on delivery, as set out in paragraph 9.3 below.

9. Delivery

9.1 Any date or period for delivery will be considered as an estimate only. We cannot be held responsible for delays in the delivery caused by our supplier, or any other third party.

9.2 All goods are sent by UPS Ltd to the address of the person who is the holder of the credit or debit card used to purchase the goods where the payment is made via mail order or to your billing address where the order is submitted via the Site.

9.3 You bear the risk once the goods have been signed for/delivered.

9.4 All deliveries are subject to stock availability and authorization of your payment.

9.5 Delivery Charges and delivery time –
(Please note: Working days do not include Saturdays, Sundays or UK Bank Holidays)
UK £4.95 (allow 3-5 working days)
Republic of Ireland and Northern Ireland £8.95 (allow 5-7 working days)
Europe, Channel Islands £20 (allow 7-10 working days)
Rest of World £29.95 (allow 10 - 14 working days).

9.6 If the postcode/zip code or any part of the address is entered incorrectly, delays or delivery failures may result.

9.7 International delivery and VAT -
The value of goods ordered is inclusive of VAT, and we cannot refund any VAT charges.
The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing an order.
If the postcode/zip code or any part of the address is entered incorrectly, delays or delivery failures may result.

10. Acceptance

You will inspect goods within a reasonable time after their receipt and you will be deemed to have accepted the goods unless you notify us in accordance with paragraph 11 below that you want to cancel your order or you notify us in accordance with paragraph 12 below that the goods are faulty. If no such action is taken, we will consider the goods being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.

11. Right to Cancel

11.1 You have the right to cancel your contract with us at any time before the expiry of 14 working days from the day after the date of delivery of the goods, providing the goods are returned unused and suitable for resale. Please return unwanted goods in or with their original packaging. Provided that the goods are returned to us in a saleable condition and are unused, you will receive a full refund of the purchase price which will be credited to your original method of payment. It is your responsibility to return the goods to us at your cost within 14 working days from the day after the date of delivery of the goods. The costs of returning those goods to us shall be paid by you.

11.2 Please click here to see our Returns Procedure for details of how to return unwanted items purchased from this Site.

12. Faulty Items

12.1 You have the right to return items which are faulty and get a full refund of the purchase price and delivery charge, or alternatively, we will replace the item for you, at your option. This does not affect your statutory rights.

12.2 Please click here to see our Returns Procedure for details of how to return unwanted items purchased from this Site.

13. General

13.1 Please note that our goods and promotions are only available in mainland United Kingdom, Northern Ireland and the Republic of Ireland and, as such, may be unavailable in the region or country from which you are accessing the Site.

13.2 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.

13.3 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.

13.4 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau.

14. Governing Law

Your use of this Site and any purchase by you on this Site of any products will be governed by English law and will be deemed to have occurred in mainland United Kingdom.

Part 3 - Returns procedure

For good purchased from Fenn Wright Manson Online.

1. We will gladly offer an exchange or refund on non-faulty full priced merchandise (excluding jewellery) if you have returned the goods to us at your cost within 14 days from the day after the date of delivery of the goods to you. Please allow up to 14 working days for the adjustment onto the account. Please note: Delivery charges are non refundable so you will be refunded the full value of the items returned only.

2. We will gladly offer an exchange on non-faulty sale merchandise (excluding jewellery) if you have returned the goods to us at your cost within 14 days from the day after the date of delivery of the goods to you.

3. We are unable to exchange or offer a refund on garments which have been altered unless they are faulty.

4. Call our Customer Services team on (+44) 1753 854 856 or e-mail us at mailorder@fennwrightmanson.com to obtain a Returns Number, which will need to be inserted on the returns form enclosed in your purchase. Please fill out the returns form enclosed in your purchase and include this with the item that you are returning. You should return your unwanted item either in or with its original packaging, to us at the following address: Fenn Wright Manson, c/o TLC, Unit G4 Knights Park Industrial Estate, Knight Road, Strood, Rochester, Kent, ME2 2LS

5. For online order placed, goods must be returned in perfect condition at your cost with a Fenn Wright Manson proof of purchase to Fenn Wright Manson, c/o TLC, Unit G4 Knights Park Industrial Estate, Knight Road, Strood, Rochester, Kent, ME2 2LS. Please note: Any item(s) bought online cannot be returned or exchanged in a Fenn Wright Manson store. We cannot accept responsibility for any items returned to us that were not purchased from this website. If you have purchased from a store, please contact them directly or alternatively contact our Customer Services team on tel: (+44) 1753 854 856.

6. Take your package to any post office counter and ask for a proof of despatch. It is your responsibility to ensure the parcel reaches us so you may wish to upgrade your delivery to a tracked delivery service. We strongly advise that you keep hold of any tracking numbers that the post office may give you.

7. Please note: When trying on clothing, please ensure that you are not wearing any deodorant or fragrance that may leave a mark or scent.

8. Exchanges will be generated and despatched to the same UK delivery address with postage charge

9. Where you return an item to us that is faulty, we shall not charge you for the cost of recovering that item from you. For details of how to return a faulty item please see our Frequently Asked Questions. If you require a substitute for your faulty item, instead of a refund, we will not charge you for the cost of delivering that substitute item to you.

10. We are happy to exchange any unworn garments without a receipt at the current selling price.

11. It is your responsibility to return a non-faulty item to us at the address set out in paragraph 4 above. For details of how to return a non-faulty item please see our Frequently Asked Questions. If you require a substitute for your unwanted item we will charge you for the cost of delivering that substitute item to you.

12. Department store policies regarding returns may vary, please ask at the time of your purchase. If you would like to know where our stores are located please contact our Customer Services team on tel: (+44) 1753 854 856

13. We are pleased to offer you this in addition to your statutory rights.

14. Your rights under this Returns Procedure are in addition to the cancellation rights you have under the Consumer Protection (Distance Selling) Regulations 2000. You may notify us by email to mailorder@fennwrightmanson.com that you wish to cancel your order before the end of the statutory cancellation period (7 days from the day after you receive the goods) following which you must return the goods to us to the address set out in paragraph 9 above, in accordance with this Returns Procedure.

Privacy policy

At Fenn Wright Manson we are committed to protecting and respecting your privacy and we comply with the data protection laws applicable to the UK. This policy outlines how your personal information is treated and forms part of our terms and conditions [insert as link to terms and conditions]. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998, the data controller is Fenn Wright Manson Limited of 4^th Floor, Moray House, 23-31 Great Titchfield Street, London W1W 7HJ.

what Information do we collect?

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site http://www.fennwrightmanson.com or placing an order over the phone. This includes information provided at the time of making an email enquiry or subscribing to our email newsletter. We may also ask you for information when you report a problem with our site.

• We may also ask you to complete surveys that we use for market research purposes, although you do not have to respond to them.

• Details of enquiries you make through our site and of the fulfilment of your resulting orders.

• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Cookies

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies are small text files that a web site transfers to a site visitor's hard disk or browser. They help us to improve our site and to deliver a better and more personalised service. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

Use of cookies is an industry standard and many web sites use them. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.

How do we Use your information?

We use information held about you in the following ways:

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

• To carry out our obligations arising from any orders you place with us.

• To allow you to participate in interactive features of our service, when you choose to do so.

• To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post and telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box indicated on the site where we collect your data or on the form on which we collect your data (enquiry form).

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at mailorder@fennwrightmanson.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to mailorder@fennwrightmanson.com.

Wholesale enquiries wholesale.enquiries@fennwrightmanson.com, Tel: (+44) 020 7323 4821

Technical Issues or to report a website error, please send an email to: webmaster@fennwrightmanson.com.