Returns & Exchanges

Returns 

Our easy, free returns policy!

You must return your item(s) within 14 days of receiving your order. We are unable to refund any items that do not reach us within 14 days from when you received your order in the UK. We are unable to refund any international orders that do not reach us within 28 days.

Free Returns with Collect+

You can now use Collect+ to return parcels to Fenn Wright Manson!

Collect+ is a convenient way to return parcels via local shops trusted by thousands of busy people every day. There are over 4500 Collect+ stores and most are open from early in the morning until late, 7 days a week.

To return your items to us just follow these steps:

1. Ensure that your original order details are included in your returns package, fill out if you are returning or exchanging the items

2. Attach your preprinted collect+ label onto the outside of your returns parcel, ensuring any outbound delivery labels are removed or covered. 

3. Locate your closest collet+ service point, this can be found at http://www.collectplus.co.uk

3. Drop off your parcel in-store, where you will be given a receipt and tracking code. You can track at www.collectplus.co.uk/track

Please note, you must use the collect+ returns label when taking your parcel into a Collect+ store. Collect+ will not accept responsibility for parcels handed into a store without a Fenn Wright Manson returns label.

You can return parcels with cabin baggage dimensions up to 10 kg using CollectPlus


By Post (please note we are unable to refund the postage cost of returns made via other couriers or Royal Mail.)

  1. Attach the pre-printed address label onto the front of your parcel, or ensure this address is written on the outside of the parcel; FENN WRIGHT MANSON RETURNS, 2 NEW STAR ROAD, LEICESTER, LE4 9JD
  2. Take the parcel to your nearest post office. We recommend you use a recorded delivery service as the parcel is your responsibility until it reaches us. Please keep your proof of returns. We cannot provide refunds or exchanges for items that are lost in the post.

International Returns

Please fill and include your returns note in your parcel. Return your parcel using your local postal service. Please note the cost of returning your parcel is your responsibility and we recommend you use a tracked service as we are unable to refund items that do not reach us.

This returns policy does not affect your statutory rights.

Exchanges

Exchanges can be made for different sizes but not for new items on a returned order. Please select your alternative size on your despatch note. If you would like to order a completely new style, you will need to place a new order.